Shipping

The standard delivery charge for all UK orders is £4.95 - standard deliveries shall be dispatched using RM48.

All UK orders shall be despatched using Royal Mail 48 on the next working day following the order - larger packages may be sent by other couriers. We endeavor to deliver within a maximum of 1-5 working days dependant on the service selected and Royal Mail as localized delays are occurring due to COVID issues.

INTERNATIONAL DELIVERIES

At the moment we are not shipping outside the UK.

REFUND POLICY

Our customer service levels are incredibly important to us and we operate a no quibble returns policy.  We shall endeavor to satisfy all reasonable requests and resolution of all issues in a timely manner.

RETURNS

Our window for refunds or exchanges lasts 30 days. If 30 days have elapsed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment immediately.

EXCHANGES (IF APPLICABLE)

If you need to exchange an item drop an email to rufflifebythesea@gmail.com and send your item to Ruff Life, Tregenna Hill, St. Ives, Cornwall, TR26 1SE.

SHIPPING RETURNS

To return your item you should send it to Ruff Life, Tregenna Hill, St. Ives, Cornwall, TR26 1SE.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

If you are sending an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance in order to protect yourself against any loss.